F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

All Pwerle deliveries will be made with DHL Express for both domestic and international orders. Once the order has been placed, we will provided you with the full tracking details. If you live within South Australia, we can also arrange same day pick up or delivery.

How Long Will It Take To Get My Package?

For domestic door-to-door delivery by a specific time, or by the end of the next possible business day, we will book in with DHL and use their Time Definite services. With full domestic reach thanks to our local teams, DHL ensure seriously fast local delivery. All domestic purchases will be delivered within 1-3 workings days from the day of shipment and also based on the delivery address.

Do You Ship Internationally?

Pwerle Gallery most certainly do ship on a Global scale and will be sure to do our best to meet all your required needs to do so.

What Shipping Methods Are Available?

We use DHL for all Shipping Methods for Pwerle Gallery. Express services to another country with DHL’s versatile and reliable delivery options: from emergency same day, through guaranteed time-critical next day, to less urgent day certain options. With shipping options from Sameday Jetline and Express Worldwide, we will always strive to get your purchase to you not only packaged in pristine condition but within your hands in the quickest time possible.

Payment Information

What Payment Methods Are Accepted?

At Pwerle, we accept a wide range of payment methods. All major credit cards are accepted Visa, Mastercard and AMEX. We also have Direct Deposit available and Cash on Delivery. We accept all currencies.  

We also offer in house lay-by systems, feel free to contact Jade at jade@pwerle.com.au for further questions.

Is Buying On-Line Safe?

Pwerle Gallery is fully committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration. If you ever may have any concerns or further questions, feel free to contact us via. hello@pwerle.com.au.

Orders and Returns

How do I place an Order?

Our Online store is incredibly easy to navigate through. It is as simple as selecting the artwork you would like to purchase, submit it to the cart and follow the prompts. You may place an Order through the Website by submitting the electronic Order form on the Website.  By completing and submitting the electronic Order Form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. The receipt of an order number or an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.

Pwerle Pty Ltd reserves the right to accept or reject your Order. In the event that we reject your Order we will notify you of this within 5 Business Days after the placement of the Order. Where we reject an Order and the payment has already been processed, we will refund any money paid to us in respect of that Order and make reasonable endeavours to process the refund within 5 Business Days.

 

We also accept over the phone purchases which can be made with Director Jade Torres via. 0412 104 797 or jade@pwerle.com.au.

Do I need an account to place an order?

We offer two options for checkout, you are able to place the order as a Guest through the website or you are able to make a profile with us which we highly recommend. By doing so, you are able to keep tracking of any purchase history and also join our mailing list to keep up to date with any sales, promotions.

Who should I to contact if I have any queries?

Please feel free to contact the Pwerle team directly at hello@pwerle.com.au for any queries you may have

How Can I Cancel Or Change My Order?

If you feel like you have made the wrong decision or if you any queries about changing your order,  please contact Jade director at hello@pwerle.com.au and place your order number directly into the subject title. 

How Do I Track My Order?

All our shipments will be made with DHL Express, when the order has been placed and shipped, you will receive a confirmation email with the tracking number attached which you are able to track on the DHL website here.

How Can I Return a Product?

If you have made a purchase and you would like to exchange it for a different item, please contact the Pwerle team directly at hello@pwerle.com.au with your Order number in the email subject title and we will arrange with you personally to get the goods exchanged. Please note that extra postage cost may occur.